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!!!STOP - READ THIS FIRST!!!

When enrolling a device the MDM becomes the "Device Owner" which means you cannot un-enroll or reset your device without Phones4Work intervention. Please do not enroll a device unless you intend to use the MDM on the device. We WILL charge you a $35.00 setup fee if we need to "un-enroll" your device.

 

Prerequisites:

• Phones need to be either new or factory reset and running Android 10 or higher. Please see this for more info.

• Phones need to have working internet connection. If you are using a Prepaid Service Provider, you may

need to use WIFI to complete setup since a factory reset will also reset your APN settings.​

• The same $35.00 Configuration Fee applies regardless if you self-enrolled or if Phones4Work does the

enrollment.

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Backup your data!

• A factory reset will completely wipe your device. Make sure anything you wish to save is backed up

off the device, to either an SD-Card, computer, Cloud Storage Etc. Backing up to internal phone storage
will not be helpful since that will be erased when resetting your phone.

• A very helpful app for backing up Text Messages, and Call Logs is SMS Backup and Restore found on

the App Store.

• Contacts are usually backed up to Google. However, you need to verify that prior to performing a reset

since some phones, especially LG devices and some Samsung devices, by default, store contacts on the
phone rather than in the Google Cloud.

• Photos may or may not be backed up to the Google Cloud. A safe bet would be to copy them to an SDCard

or computer before doing a factory reset.

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Make sure you have your login credentials for any account on your phone!

• Usernames and passwords for any email accounts, any App accounts etc. If you have two factor

authentication for Cloudveil turned on, make sure you have the credentials since you will need that if
re-installing Cloudveil.

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Setup Instructions

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1. Check your inbox for a welcome email. You will need the enrollment password provided in this email.

2. Perform a factory reset:

After everything is backed up you are ready to do a factory reset. Go into settings and search for

“reset”. You should see an option to erase all data (factory reset). Select that and follow the instruction
to reset your device.

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3. Begin enrollment

During the initial boot of a new device or the initial boot

of a  factory reset device you will see a welcome screen

similar to this. Draw a plus on the screen as shown in the

image. 

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Select "Enroll by scanning QR Code" This will activate

a QR code scanner.

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Scan this QR code with the scanner on the screen.

 

Agree to the Samsung License agreements

 

You may be prompted that the device is protected

by Knox Cloud and be asked to connect to WIFI

 

You will be notified that Phones4Work will manage

your device - press continue

 

You will receive a "device isn't private" notice - Press next

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When asked for an enrollment password, wait a few seconds for Knox to activate.

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After Knox is activated, enter the enrollment password you received in the welcome email and press "Enroll Device"

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You will then be presented with Phones4Work terms, press "Proceed"

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Profile provisioning will begin. After the setup process is complete you will receive a notification. If any changes need to be made in the future, please contact us.

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Please Note: Some low end Samsung devices do not support all Samsung features. If you receive an error when trying to enroll your Samsung device, start over and select "No" when asked if you are enrolling a Samsung device.